Shipments and Exchange : 
送貨及換貨程序 : 

香港、澳門及離島:買滿$500港幣配件(*定期)或*指定特選貨品(非定期)本地免費送貨[順豐速運]。

中國各省市:買滿配件$500港幣免費送貨[順豐速運]。

JAPAN(日本) : 送料無料購入注文は$500HKDドルの上にあるとき. 他の製品については、当社の出荷率のページをご覧ください。

台灣 : 買滿配件$500港幣免費送貨,其他產品請依照我們的郵費計算表收費。

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換貨之定義:只適用於送出之產品出現非人為損壞及訂購之型號跟運送的產品不相符即可接受,其他任何原因則不受理。

如貨品屬「可換貨」,只限於更換不同尺碼/型號或顏色,不適用於更換其他貨品。

如貨品跟客人訂購的型號不相符,請在收貨後立即聯絡本公司(亦軒耳機)客戶服務部提出要求更換。

程序如下:

1.保留所有包裝物料,包括原裝包裝、本公司包裝箱、單據及相關禮品。 

2.透過電郵到thomaslawmanhin@gmail.com聯絡客戶服務部,提出更換要求。

3.與客戶服務員安排時間收回貨品。

4.確認貨品狀態符合要求後,我們會盡快通知閣下換貨申請情況(您或可致電+852 2770-6919並清楚說明換貨申請情況,例如訂單編單,等等)。

5.已開封、使用或因個人原因而造成任何損壞的商品均不能退換。請保留及退回所有包裝,包括貨品原裝包裝盒、本公司(亦軒耳機)包裝箱、商品原標籤、吊牌、證明文件、廠商保證書、說明書、贈品及全部配件等,並確保所有包裝在完好無損的狀態下退回。 貨品上的標籤或吊牌必須保持完整,如有破壞或折曲都不能退換。(請注意,一張訂單只可進行一次退貨)

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1. Keep all packaging materials , including the original packaging , the company's packaging , documentation and related gifts .

2. thomaslawmanhin@gmail.com contacted via email to the customer service department of replacement requirements.

3. arrange a time to recover the goods and customer service .

4. Confirm the status of goods to meet the requirements , we will inform you as soon as a replacement filings ( You can call +852 2770-6919 or and clear replacement application , for example a single series of orders , etc.).

5. been opened , used or due to personal reasons causing any damage to the goods are not returned. Please retain and return all packaging, including the original packaging of goods , the company ( also Xuan headphones) crates, commodity original labels, tags , documents , manufacturer guarantee, brochures, gifts and all the accessories, and ensure that all packaged in good condition under state return . Label or tag on the goods must remain intact , if damaged or bent can not be returned. ( Please note that once an order can only be returned )

Singapore/Malaysia/Indo: For accessories, we offer free shipping over $500HKD. For other product, Please see our shipping rate page.

Australia: For accessories, we offer free shipping over $500HKD(ALL AREA). For other product, Please see our shipping rate page.

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

  • ©2017 Mingo Headphone Ltd. Offical Online Store. 
  • ©2017 亦軒耳機音樂世界有限公司 官方網店
  • All Rights Reserved.

亦軒耳機音樂世界實體店:

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Opening hours:
Monday to Saturday 13:00 - 21:00
Sunday and Public Holidays: 13:00 - 19:00
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Opening hours:
Monday to Saturday 12:30 - 21:30
Sunday and public holidays: 13:00 - 20:00